Unpolished exchanges put soul into shopping

Lucy Kellaway - FT.com podcast

Lucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life

Unpolished exchanges put soul into shopping
Sun Feb 03 19:00:00 EST 2008

A local shoe mender has unknowingly supplied me with all the delightful things that large service companies are striving in vain to provide.

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