Unpolished exchanges put soul into shopping

Lucy Kellaway - FT.com podcast

Lucy Kellaway - FT.com podcast
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Lucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life

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Unpolished exchanges put soul into shopping
Sun Feb 03 19:00:00 EST 2008

A local shoe mender has unknowingly supplied me with all the delightful things that large service companies are striving in vain to provide.

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